Shipping & Policies
We strive to make your shopping experience enjoyable and convenient.
Items are usually shipped out the next business day after the order is received.
What form of payment do you take?
Online credit cards orders are secured by Shopify Payments by Stripe, and Paypal.
How do you ship?
We currently limit shipping to addresses in the U.S. and do not ship internationally. We primarily ship via USPS Priority Mail. Shipping time usually takes about 1 to 5 business days, depending on your location. Details are below.
If your order is $20 or less – USPS Priority Mail is $7 (USD)
If your order is $21 or more – USPS Priority Mail is $18 (USD)
Please note: Shipments from our Kentucky location to Alaska or Hawaii generally can take longer. We appreciate your patience.
What is your return or damage policy?
Rarely, a package might fail to meet the expectations of a customer, whether it arrives damaged, doesn't satisfy, or doesn't arrive at all. When that happens, we are just as disappointed. If your item has arrived damaged, a report must be made to us within 48 hours of your receipt to receive return / replacement / refund options. If you are not satisfied with your purchase, please contact us at email@example.com within 30 days. We will make things right. (Please read entire Return Policy on Checkout Page).
Can I send my purchase as a gift?
We are happy to send your purchase with a gift note in place of a receipt. Please include your note to the recipient in the "special instructions" section when you checkout, and make sure the recipient’s name and address is included in the “SHIPPING TO” field in the checkout process. (Please read entire Gift Policy on Checkout Page).
How do I contact Green Horse Productions?
If you have any questions, comments, or suggestions don’t hesitate to email us firstname.lastname@example.org.
Where is sales tax charged?
Sales tax is charged in our home state of Kentucky.